So I guess we've all heard the story the media is loving at the moment about the GASP store on Chapel St right?
I am feeling a tad lazy, and hundreds of people have already told the story on the internet, so no need for me to add to it, so read on up and catch up;
http://www.heraldsun.com.au/entertainment/fashion/customer-complaint-email-and-response-by-gasp-clothing-goes-viral/story-e6frf8o6-1226151874005
I am never usually one to jump on the band wagon of mindless, mind-numbing media gossip, but since I work in fashion retail, I have a pretty strong opinion with this little blast, as do a lot!
So here are the things I would like to throw back to you GASP;
Your dresses may be different and interesting, this doesn't make them fashion forward. So don't think your above the rest of the world and think your in front of us all in terms of style and trend, just because they are different. I could start making dresses out of minty wrappers and sell them as high end fashion under this theory.
And how dare you state that your dresses are "inaccessible to the undesirable"? And here I was thinking we were in the 21st century and social classes were a thing of the past. Excuse me for my forward thinking.
Just because the likes of Kim Kardashian are wearing your dresses, this doesn't make you high end. It's well known fact that brands like you pay celebs to wear your dresses to get the name out. We aren't stupid. (And having an ex-sex-tape-now-famous-for-nothing trash bag wear your clothes doesn't exactly make me want to wear them?!)
Honestly, your dresses are made of polyester. You are just like other trashy brands like GUESS and Juicy Couture. You mark up the price and call yourselves high end, but stock more trash than a Supre warehouse ;)
And lastly, my strongest opinion;
Chris, your so called "retail super star" really just didn't do his job now did he?
I work in fashion retail, and although I work in a affordable, high volume store now, I have worked in high-priced-$200-for-a-T-shirt kind of store before too. I've had my fair share of training sessions and inductions.
Correct me if I am wrong but, as a retailer, our job is to SELL.
We get taught ways of helping the customer see that our product could benefit them. If they don't like something, we find something they will like. I was taught to go above and beyond for all customers. I was also taught to treat every single customer the same, no matter if they look like a millionaire or a homeless person, because you never know who might have that black AMEX card in their wallet.
This guy basically failed at his job to sell to the girls, so how exactly is he a retail superstar? Are you suggesting he is only capable of selling to people who are easy to sell too? Because that, on the contrary, makes him suck at his job. You sometimes gotta work for it sweetheart! If your good at it, you get there in the end!
So there you have it, my two cents.
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